Shipping Policy

Thank you for shopping with us. We are committed to delivering high-quality cat products to you in a timely and transparent manner. Please review our shipping policy below for complete details on how and when your order will be delivered.
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is processed, it will be handed over to our shipping partners for dispatch.
You will receive a shipping confirmation email along with tracking information once your order has been shipped.
Shipping Time
Our standard shipping time is 3–8 business days, depending on your location and the product ordered.
Please note:
Shipping times are estimates and may vary due to factors beyond our control such as customs clearance, carrier delays, weather conditions, or peak seasons.
Orders containing multiple items may arrive in separate packages.
Shipping Locations
We currently ship to select international locations, mainly to the United States and other supported regions. If we are unable to ship to your address, you will be notified at checkout or contacted by our support team.
Shipping Costs
Shipping costs (if applicable) are calculated and displayed at checkout before you complete your purchase. Any promotions or free shipping offers will be clearly stated on our website.
Tracking Information
Once your order is shipped, tracking details will be sent to the email address provided at checkout. Please allow 24–48 hours for tracking updates to become active.
Incorrect Address or Failed Delivery
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
If an order is returned to us due to a failed delivery attempt, reshipping costs may apply.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact our support team at help.purrlit@gmail.com. We will work with the carrier to investigate and assist you as quickly as possible.